The Power of Zero

A few weeks ago I was training new staff on various pieces of technology we use in our organization. Being a huge supporter of GSuite tools, one of the first things I show them is how to navigate the GMail web interface. Using my own account during the demo, someone in the room piped up, “You really don’t have any messages in your inbox?”

This sent me down a path explaining the theory (or to some, myth), of the magical land known as Inbox Zero. A quick Google search of the term defines Inbox Zero as the following:

Inbox Zero is a rigorous approach to email management aimed at keeping the inbox empty — or almost empty — at all times.

The same article attributes this technique to Merlin Mann. If you have the time I highly suggest watching Merlin’s Google Tech Talk on the subject. It’s a powerful technique, that keeps your psyche free for higher level thinking. Not to mention, it’s far more efficient than reading, then re-reading an email multiple times while you try to figure out what to do.

I once heard someone make the analogy comparing your email inbox to your physical mailbox. They noted how unusual it would be to go out to the curbside, open your mailbox, start sifting through letters, opening some, shoving others back in the box, and then returning to the house with only a few. Yet many of us do exactly that with regards to our email. For our postal mail, most of us typically process that in some fashion or another. I start by bringing it all into the house, then I might quickly discard some things into the trash, open others and sort into things that need action, like paying a bill, or others I may read immediately, or possibly sort it into another pile to be read later.

The same processing could, and should, be applied to our digital mail as well. When a message comes in we need to decide what to do with it. A popular method for this process is called the Four D’s – Delete it, Do it, Delegate it, or Defer it. This is a simple way to quickly plow through that bloated inbox and get it down to something more manageable.

Keeping your inbox clean is a liberating feeling. I admit that there are days when this is just not possible. Life happens and we have to respond. But the sooner we can wade through our email (pun fully intended), the sooner we can get back to being productive.

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